Terms & Conditions

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HOW IT WORKS

  • Shop By Category or Search Your Product
  • Add Your Items To The Cart
  • Order Before 12pm Delivery Same Day | Order Between 2 – 7pm Delivery Next Day Between 10-2pm
  • Call Us if you prefer to order over the phone

PAYMENT

  • Payment is COD or
  • By local Bank Transfer
  • If you wish to pay by Credit Card we can invoice you via paypal but a 3.9% Indonesian Paypal fee will be added and delivery is only made when invoice is paid. Or we can  invoice you via Midtrans payment link

DELIVERY TIMES

Order Before 11am = Same Day Delivery (1pm-5pm) | Orders 11am – 8pm = Next Day Delivery (1pm+)

  • You must have payment ready on arrival.
  • If you are not there to receive your delivery at the scheduled time your order will be automatically cancelled and returned. We can not wait for you. Please understand our time is also valuable as we are a busy little shop. If you are worried you may be runing late, please whatsapp us asap pn 081236004204

DELIVERY AREAS & DELIVERY FEES

(fees are added to your final total, we will sms you the final amount)

  • Canggu (Batu Bolong, Echo Beach, Pererenan, Berawa)
    Delivery Everyday | Delivery Free When You Spend Over 300k | Under 300k Delivery Is 10k
  • Canggu Other Areas (Padonan, Tiyung Titul, Canggu North, Babakan, Umalas, Batu Belig)
    Delivery Everyday | Delivery Free When You Spend Over 300k | Under 300k Delivery Is 10k
  • Seminyak, Kerobokan
    Delivery Everyday | Delivery Free When You Spend Over 300k | Under 300k Delivery Is 10k
  • Bukit, Jimbaran, Sanur, Nusa Dua
    Coming Soon | Contact Us To Register Your Interest | USE GO SHOP TO ORDER
  • Ubud
    Coming Soon | Contact Us To Register Your Interest | USE GO SHOP TO ORDER

CONTACT DETAILS

Upon check out please provide us with your contact details including:

  • WhatsApp Number (we do not accept international numbers – local number or whatsapp number only)
  • Full & Complete Address include any specific directions (we will need you to whatspp the location)
  • Contact details of staff if they are accepting the order
  • Confirmation that the payment will be available upon delivery

QUALITY PRODUCTS | REFUNDS | EXCHANGES | RETURNS

  • We guarantee that the products are delivered fresh and are excellent quality.
  • We do not accept exchanges, refunds or returns so please ensure you check the item specifics and are sure you are ordering what you want.
  • Please ensure someone is home to collect your order and promptly refrigerate any cold goods.
  • Once the items leave our store we are not responsible for their care (we use a third party delivery service).
  • Communication between yourself and the driver is your responsibility.
  • You must pay the driver on arrival. You pay him. He has already paid us.

AGREEING TO THESE TERMS

When ordering online you are agreeing to these terms.

CANGGU STUDIO BENEFIT TERMS & CONDITIONS

  • ALIVE TRIBE members will receive 10% discount on any classes at The Canggu Studio upon presentation of their QR code. QR code can be found in the email sent upon registration.
  • Canggu Studio members will also receive a 10% discount at Alive Wholefoods Store upon presentation of their QR code.
  • Promotion is currently valid until DEC 01 2021.
  • 10% promotion is not valid with any other offer and cannot be combined with other discounts.

BOTTLE AND JAR RETURN TERMS & CONDITIONS

  • All jars and bottles originating from Alive Wholefoods Store are accepted .
  • All jars and bottles must be pre-cleaned and have lids attached
  • Eligible jars and bottles will incur a 2k store credit ( a maximum of 15 bottles or jars can be exchanged for store credit at one time.)
  • Store credit can be used at your next purchase.
  • Store credit cannot be used during Healthy Happy Hours or with any other promotion or store credit (As our system only allows one promo per transaction.)